The inaugural Customer Choice Awards which will recognize and celebrate businesses and organizations that provide outstanding customer experiences hosted a launch reception on the 14th of September at the African Regent Hotel to officially announce its categories and nominees. The reception featured a live performance by singer, Raquel and was hosted by award-winning sports journalist Nathaniel “Citizen” Attoh who declared the nominees in each of the 20 categories before an audience of business stakeholders, special guests, select media, and nominees of the awards ceremony including representatives from Zaina Lodge, Accra City Hotel, Puma Energy, GN Bank, Access Bank and Barclays Bank.
The Customer Choice Awards producer, Etornam James Flolu provided details of the award ceremony which will be held in January 2019, prize incentives for voters and introduced the mobile app, Speakupp, a technology platform that will be used to tally votes and encourage consumer participation. The presentation was followed by a networking cocktail on the rooftop terrace.
“At Eltor Consult, we have a guiding principle that the opinion of the customer rules. We launched the Customer Choice Awards to improve customer service delivery in the private and public sector and ultimately give the customer a voice. Our mission is to make more business owners as well as consumers aware of the importance of customer experience on the success and development of our businesses and ultimately the development of our nation,” shared Flolu, the Founder and CEO of Eltor Consult, a customer service training and advocacy outfit.
The awards categories cut across a wide section of industries that maintain customer experiences from banks to hospitals, telcos, grooming salons, and local eateries. Voting opened after the launch and the public has the opportunity to choose their preferred personality and organization as well as share both positive and negative experiences with the use of the Speakupp App. Voting is possible by USSD, web or mobile app and will end in December and winners will be awarded at a ceremony in January. The Speakupp app may be downloaded on the Google Play store or Apple Store.
To encourage the public to participate in voting and sharing their voices, incentives in the form of weekly prizes and gift certificates to some of the nominated establishments will be given as prizes. High participating voters will ultimately stand a chance to win an educational scholarship or an all-expense paid trip to any African country of choice or Dubai.
See the Full List of Nominees and Categories
Customer’s Telcos of the Year
- MTN
- AirtelTigo
- Vodafone
- Glo
Customer’s Bank of the Year
- GCB Bank
- Barclays Bank
- Stanbic Bank
- Zenith Bank
- Cal Bank
- Republic Bank
- FBN Bank
- UBA Bank
- Fidelity Bank
- GN Bank
- Access Bank
- EcoBank
- Standard Chartered Bank
- Prudential Bank
- GT Bank
- UMB Bank
- First Atlantic Bank
Customer’s OMC of the Year
- Shell
- Total
- Goil
- Allied Oil
- Engen
- Sel Energy
- Puma Energy
Customer’s Waakye Joint of the Year
- Atomic Waakye
- Aunti Muni
- Waakye Guy Guy
- Haija Adiza
- Tunga Waakye
Fans Artiste of the Year
- Shatta Wale
- Stonebwoy
- Fancy Gadam
- Sakordie
- Efya
- King Promise
- Kwame Eugene
- Patapaa
- Mr.Eazi
- Becca
- Adina
- Mzzvee
- Joe Mettle
- Sonnie Badu
- Kwesi Arthur
- Wiyala
- Kidi
Customer’s Hotel of the Year
- Fiesta Royale
- Aqua Safari
- Volta Serene
- Kempinski
- Holiday Inn
- Peduase Resort
- La palm
- Labadi
- Golden Tulip
- Sky Plus
- Zaina Lodge
- Lou Moon Lodge
- Coconut Grove
- Elmina Beach
- Busia Beach
- Mensvic
- Tomreik
- Movenpick
- African Regent Hotel
- Royal Senchi
- Accra City Hotel
Customer’s Shopping Mart of the Year
- Shoprite
- Game
- Melcom
- CityDia
- Maxmart
- Koala
- Yoo Mart
- Palace Mall
Customer’s Continental Food Joint of the Year
- KFC
- Papaye
- StarBites
- Vidae Café
- Koffee Lounge
- Enda
- Imperial Perking
- Barcelos
- Basilisa
- Chicken Republic
- Sizzler
- DNR Turkish Restaurant
Customer’s Pizza Joint of the Year
- Papa’s Pizza
- Eddie Pizza
- Pizza Inn
- Slices and Toppings
- Pizza Hut
Customer’s Pub of the Year
- Epo’s
- Honey Suckle
- BloomBar
- CelsBridge
- Chase
- Kona Bar
- Kiki Bees
- BriefCase
- Purple Pub
Customer’s Chop Bar of the Year
- Efie ni fie
- Abrewa
- Asanka Locals
- Heavy Do
- Fafa ChopBar
- The ChopBar
- Bush Kanteen
- Ashanti HomeTouch
Customer’s Government Agency of the Year
- DVLA
- Ports and Harbours
- Birth and Death
- Passport Office
- Registrar Generals Department
- Land Commission
- ECG
- Ghana Water Commission
- SSNIT
Customer’s Beer of the Year
- Club
- Guinness
- Gulder
- Star
- Origin
- Roots
- Eagle
- Heineken
- Kiss
Customer’s Hospital of the Year
- Korle-Bu Teaching Hospital
- Nyaho Hospital
- Ridge Hospital
- Holy Trinity Hospital
- Cathedral Hospital
- Citadel Hospital
- Lapaz Hospital
- Tema General Hospital
- Medifem Hospital
- Okomfo Anokye Hospital
- 37 Military Hospital
- Police Hospital
- Lister Hospital
- Ghana Canada Medical Centre
- Cosmopolitan
- Trust Hospital
Customer’s Digital Payment Platform
- Hubtel
- Expresspay
- Mazumma
- Slydepay
- Flexipay
- MTN Mobile Money
- Vodafone Cash
- AirtelTigo Cash
Media House
- MultiMedia
- Citi
- EIB
- Despite
- TV3
- GBC/GTV
Media Personality
- Sefa Kayi
- Bernard Avle
- Bola Ray
- Nana Aba
- Berla Mundi
- Naa Ashorkor
- Anita Erskine
- Delay
- KSM
- George Quaye
- Nathaniel Attoh
Beauty and Grooming
- Xmen
- Senam
- FirstChoice
- 2nd Image
- Allure
- FC Beauty
- Roji 1
- Kuki’s Palour
- Holy Trinity Spa
- AfriPride
Transportation
- Tro-tro
- Taxify
- Uber
- Taxi
- STC
- VIP
- M-Plaza
- Ayalolo
The Customer’s Event of the Year
- Tidal Rave
- Harvest Praise
- Vodafone Ghana Music Awards
- Miss Malaika
- Miss Universe
- Miss Ghana
- December to Remember
- Emy Awards
- Rapperholic Concert
- Ghana Meets Naija
- Tidal Rave
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